For the latest visiting, appointments, and offers of help information please see Service Changes for COVID19

Keep Wales safe:

  • always observe social distancing
  • wash your hands regularly
  • if you meet another household, outside your extended household, stay outdoors
  • work from home if you can

Stay at home if you or anyone in your extended household has symptoms.

Test, Trace, Protect

Under the Government’s Test, Trace and Protect strategy people that test positive for COVID-19, are asked for details of the people they  have come into contact with 48 hours before the onset of Coronavirus symptoms  and up to seven days after, so those people can self-isolate for 14 days. You will not be asked why you had contact with a person or what you were doing with that person. There are strict confidentiality rules in place – details of your contacts will not be shared with anyone else and the contact tracing team will not inform contacts that it is you who has tested positive.

Calls from Contact Tracers will come from 02921 961133 and text messages from 07775 106684.

It is really important that people take part in the testing and contact tracing process so the spread of the virus can be reduced.


Wales is part of the UK-wide home testing scheme which allows anyone  to order a test online if they are experiencing symptoms.

Anyone suffering with COVID-19 type symptoms, can request a test either at a test centre or via a home testing kit.

To request a test via a dedicated booking centre call 01656 752993

Lines are open:

Mon-Fri 09.00-17.00

Sat-Sun 09.00-13.00

*All CTM UHB staff should request a test in this way.

Alternatively you can:

To be tested you must have symptoms of COVID-19 which include:

🔺Fever (37.8c or higher)

​🔺A new or continuous cough

🔺New onset of influenza like illness (including muscle aches and tiredness)

🔺Cold like symptoms (including headache, runny nose, sore eyes – that is not consistent with hay fever)

🔺Loss of sense of taste or smell

The most recent advice from Public Health Wales states:
  • Two households can to join together to form an “extended household”. This is designed to allow families to reunite and to support caring arrangements.The key rules are that
    • No person can be part of more than one extended household, with the exception of children who live in two homes (for example because their parents have separated and have joint custody)
    • All individuals in one home must belong to the same extended household
    • All of the adult members of each household must agree to join the same extended household
    • Once you have agreed and joined an extended household, you cannot change this arrangement.

    Carers – whether they are care workers or unpaid carers – do not need to be listed as members of your extended household. However, they can continue to provide you with whatever support you need, and go anywhere with you if you need their support.

These measures must be followed by everyone. Separate advice is available for individuals or households who are isolating, and for the most vulnerable who need to be shielded.

You should only contact NHS 111 if you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after seven days.

Social Distancing

To access advice on social distancing

Please Click Here


Latest Public Health Wales

For daily updates from Public Health Wales

Please Click Here

Older Persons

Self Isolation

For advice on

Please Click Here

Symptom Checker

To access the NHS Wales online symptom checker

Please Click Here

Maternity Services

For information on our Maternity Service

Please Click Here

Department of Health and Social Care

For the guidance in full, visit the Department of Health and Social Care website

Please Click Here

To help prevent the spread of Coronavirus:

  • Wash your hands often with soap and water for at least 20 seconds (the time it takes to sing Happy Birthday twice) especially before cooking and eating and after using the toilet.
  • If soap and water are not available, use hand sanitiser containing at least 60% alcohol.
  • Try not to touch your eyes, nose and mouth with unwashed hands.
  • If you need to cough or sneeze catch it with a tissue, bin the tissue and wash your hands or use hand sanitizer.

Calling all staff!

​Visit our wellbeing website for staff – focused on providing all staff and managers with details of support services and wellbeing information during this very challenging period