What we do

Primary care is the first point of contact, day or night, for more than 90% of care in the NHS in Wales.General practice is a core element of primary care but is not the only way to access services.

Pharmacy, dentistry and optometry increasingly provide care directly. We work in ‘clusters’ – in Cynon, Merthyr Tydfil, Rhondda, Taff Ely and Bridgend North, East and West. We also work with voluntary sector organisations and social care colleagues to provide the best possible care to more than 450,000 people.

Clusters work to enhance services by employing professionals like pharmacists, occupational therapists, dentists, physiotherapists, wellbeing co-ordinators and nurses.

Who is it for?

Services are provided for everyone living in the area.

You can access services in many different ways:

  • For minor ailments including cold, visit your pharmacist.
  • For eye conditions go to your optician.
  • Visit your dentist if you have a tooth abscess or toothache.
  • Make an appointment at your GP surgery and the reception staff or care navigators will book time for you with either the GP, nurse or other practice staff to suit your health needs or condition.

Other services available are:

Can anyone use this service?

Yes anyone can use these services.


Primary care is changing, with different roles and services now available to support GPs.

These include physiotherapists, wellbeing coordinators, community pharmacists, occupational therapists, dentists, advanced nurse practitioners and GP support officers, who are often best places to help with issues such as stress, anxiety, back pain, housing matters or family problems.

A campaign has been launched across Bridgend, Rhondda Cynon Taf and Merthyr Tydfil to let people know what healthcare services are available in their local community.

The #YourLocalTeam initiative highlights the range of professionals who can help patients, without the need to go to the doctor first.

What to expect

By accessing the most appropriate service, you will receive treatment from the right person or service.

Changes are taking place to the way we deliver your healthcare in and out of hospital to ensure that services can be provided in the community, as close to home as possible.

Should any changes not suit you or you feel your care has not improved then please let either your GP practice or the Health Board know.

Contact us

  • Out of Hours.
  • Minor Injury Units can treat fractures and joint dislocations, wounds, minor back and neck injuries, bites, eye, ear and nose injuries. The unit opening times are:
    Ysbyty Cwm Rhondda, Llywnypia – 9am-4.30pm, Mon-Fri (excluding Bank Holidays). The Minor Injury Unit (MIU) at Ysbyty Cwm Rhondda works on a phone first basis. This means you need to call the unit before attending. The Phone First number is 01443 444 075.
    Ysbyty Cwm Cynon, Mountain Ash 9am-4.30pm, Mon-Fri (excluding Bank Holidays). No appointments are necessary at Ysbyty Cwm Cynon. For any further information please contact Minor Injury Unit on 01443 715200.
  • More information is available:
    Cynon Valley Primary Care
    Merthyr Tydfil Primary Care
    Rhondda Primary Care
    Taff Ely Primary Care

Easter Bank Holiday Opening Arrangements

Useful links

Choose Well
NHS Direct

Interlink Wellbeing Coordinators