Service Changes for COVID-19

As of immediate effect, and as part of our response to the Coronavirus pandemic, there will be no walk in repairs for hearing aids at Princess of Wales Hospital, Ysbyty Cwm Rhondda or Keir Hardie University Health Park.

If you are a hearing aid user and have problems, please ring the following numbers for advice first prior to attending the hospital.

We ask that you please do not just turn up without an appointment, as there may be a risk that you will be sent away.

Contact details are as follows:

  • Princess of Wales Hospital – 01656 752195
  • Royal Glamorgan Hospital – 01443 443283
  • Keir Hardie University Health Park – 01685 728130


What We Do

We provide a full diagnostic and rehabilitation service for people with hearing and balance disorders.


Who Is It for?

Our audiology service is for:

  • Comprehensive hearing assessments and digital hearing aid fittings for adults (aged 18+).
  • Comprehensive diagnostic investigations and balance assessments.
  • Hearing and tinnitus therapy for adults.
  • Balance (vestibular) rehabilitation for adults.
  • Maintenance and repair of hearing aids.

Can Anyone Use This Service?

Yes, however adults will require referral by a doctor.

Opening Times

Appointments are during the hours: 8:00am to 6:00pm, Monday to Friday.

What to Expect

When you are referred by your GP or ENT specialist, your name will be added to our waiting list. We will not contact you until an appointment has been arranged for you. The maximum waiting time for hearing aids is 14 weeks from the date we receive your referral. The waiting times for other appointment types vary.

For information on what to expect at specific appointment types, please see the useful documents below.

Hearing aids issued on the NHS are behind-the-ear hearing aids. The piece fitting into your ear will be chosen to maximise comfort and to suit your hearing level and dexterity.


Hearing Aid Repairs

(Please note that Audiology records have not yet merged between Bridgend and Cwm Taf sites. We may not be able to repair your hearing aid if you go to a site which is in a different area from where the hearing aid was originally fitted.)

Royal Glamorgan Hospital: Hearing aid repairs are available from 9:00am – 5:00pm, and should be booked on 01443 443283 (Llantrisant).

Prince Charles Hospital: Hearing aid repairs are available from 9:00am – 5:00pm, and should be booked on 01685 728130 (Merthyr Tydfil).

Ysbyty Cwm Rhondda: Drop-in repairs are available on Wednesdays from 9:00am – 12.30pm.

Kier Hardie Health Park: Drop-in repairs are available on Thursdays from 9:00am – 12.00pm.

Princess of Wales Hospital: Drop in repairs are available on:

  • Mondays from 8:30am – 12:00pm and 1:30pm – 4:00pm.
  • Tuesdays from 8:30am – 12:00pm and 1:30pm – 4:00pm.
  • Wednesdays from 8:30am – 12:00pm and 1:30pm – 4:00pm.
  • No repairs on Thursdays.
  • Fridays from 8:30am – 12:00pm.


Batteries are dangerous if swallowed. The damage may not become obvious until hours later.

Seek urgent medical attention if you suspect someone has swallowed a battery, even if they seem to be well.

Please keep your batteries and hearing aid out of reach of children and vulnerable adults.

Never store batteries with medicines.

Ask for a lockable hearing aid if you care for someone vulnerable.


Contact Us

Royal Glamorgan Hospital
Rhondda Cynon Taff
CF72 8XR
Telephone: 01443 443283

Zone Q
Princess of Wales Hospital
Coity Road
CF31 1RQ
Direct line: 01656 752195
Mobile/SMS: 07814 458614
Email: [email protected]

Prince Charles Hospital
Merthyr Tydfil
CF47 9DT
Telephone: 01685 728130

Ysbyty Cwm Cynon
New Road
Mountain Ash
Rhondda Cynon Taff
CF45 4BZ
Telephone: 01685 728130

Ysbyty Cwm Rhondda
Partridge Road
CF40 2LU
Telephone: 01443 443283


Useful Links


Useful Documents

Lipreading Classes

Pontclun Hard of Hearing Group

Aberdare Hard of Hearing Group

Pontypridd Hard of Hearing and Tinnitus Support Group

Rhondda Hearing Impaired Support Group

Adult Audiology Patient Satisfaction Questionnaire Results for 2018 – Graph

Cwm Taf Adult Audiology Quality Standards Audit Report 2017

Battery Safety