Cwm Taf Morgannwg University Health Board understand this is a concerning times for patients, families and carers. We want to ensure that where possible we have provided information to reduce these concerns. We have made contact with individuals where required to discuss their ongoing health and care needs. The below provides a summary where due to circumstances surrounding COVID-19, the way we deliver care has changed.  
It is important to note please that this is a quickly evolving situation and we will contact individuals when any changes if the way we deliver care affects them. 

Emergency DeparNew hospital visiting guidance July2020 WELSH-1tment & Medical Assessment Unit

The way we run our Emergency Departments and Medical Assessment Units at Royal Glamorgan Hospital and Princess of Wales Hospital and Clinical Decision Unit at Prince Charles Hospital has changed, due to the Coronavirus outbreak.

All of Cwm Taf Morgannwg UHB teams have been working hard to keep patients and staff as safe as possible. Teams in Emergency Departments across our sites have identified separate areas for COVID and non COVID patients to ensure the safety of those receiving care and working in these areas. 

All patients will still report to the main Emergency Department reception where they will be given a screening tool to assess their COVID or non COVID status. Patients attending ED will be asked to queue according to Social Distancing guidelines to minimise the spread of the virus.

Below is an update from Nick Lyons (Medical Director) and Marcus Longley (Chair) on Royal Glamorgan Hospital Accident and Emergency Services;

To facilitate the Health Board’s response to Coronavirus COVID-19, we are temporarily pausing most activities within the project considering the future of emergency medicine (A&E) and other related services at the Royal Glamorgan Hospital. Some background work will continue, to consolidate progress that has already been made and to plan for further engagement with the public, staff and our partner organisations in the future. We will not, however, be doing any work that will divert clinical staff from their primary roles. Our primary focus over the coming weeks is to ensure the continuity of essential services. The whole NHS is facing an unprecedented challenge, and this must be our top priority. We are grateful to all those who have participated in the Health Board’s recent engagement events and we look forward to resuming our conversation with the public our staff and elected representatives about options for future service delivery at the Royal Glamorgan Hospital once COVID-19 is under control.


  • You are welcome to organise a ‘virtual visit’ with your loved one via our hospital devices. Please contact the ward to arrange.
  • All visits are subject to the approval from the clinician/nurse in charge and arrangements may differ in different departments.
  • Please check first or you will be turned away.
  • Visitors will need to adhere to social distancing (2 meters apart) as well as hand hygiene and infection control precautions
    on arriving and leaving the ward/department.
  • Visiting will need to be pre-booked with wards in advance to ensure social distancing measures and restrictions are adhered
  • The wearing of a face mask is encouraged, especially if the visitor has underlying health needs. Those who are shielding are
    strongly discouraged from visiting, a medical mask must be worn if visiting is essential.
  • As far as possible visiting will be permitted outside the ward area, please contact the ward for more information.
  • Visitors should not have any symptoms of COVID-19 or be recovering from COVID-19 or been knowingly exposed to
    someone with COVID-19 in the past 14 days. This is very important to prevent spread into the hospital.
  • We would recommend that anyone attending any outpatient appointment or A&E attendance at our sites comes alone,
    however we recognise that support may be required and 1 adult accompanying the patient will be allowed, subject to the
    above considerations.

More Information can be found here: New hospital visiting guidance English | Welsh

Please note that you must not visit if you are feeling unwell, especially if you have a high temperature or new persistent cough.

Further advice for relative / friend of admitted patient.

We have free WiFi on all our sites, so we’re encouraging families and carers to speak to patients via smartphones and tablets. Apps like Skype, WhatsApp and FaceTime allow video communication, but WiFi assisted phone calls and plain emails are also options.

We would however ask our patients to abide by these guidelines when using their devices.

If you have any concerns regarding your friend or relative then please contact the Patient Advocacy Liaison Service via E mail at [email protected] or Telephone 01443 744915.

Changes for our pregnant women in Cwm Taf Morgannwg coming into effect English | Welsh

Laundry Swap

To all relatives and friends of patients that are currently an inpatient within Cwm Taf Morgannwg.

We appreciate your support and understanding that, in order to protect our patients, staff and yourselves of the COVID-19 virus, we had to adopt the difficult, but necessary, decision in line with other Health Boards in Wales to stop all visiting to our inpatient hospitals including dropping off or picking up supplies for patients.  We understand that this is an extremely difficult time for everyone and we want to let you know that our PALS team are here to help you.

The Patient Advice and Liaison Service (PALS) are on hand to help with a laundry swap service. The service will arrange to pick up and drop off laundry and essential items for your loved one.

You can contact the PALS team on the below: 

  • Princess of Wales Hospital-  01656 754194  [email protected]
  • Prince Charles Hospital and Royal Glamorgan Hospital – 01443 744915 –[email protected]
  • Ysbyty Cwm Cynon Hospital: Tuesday and Thursday 1pm-3pm (01443) 715323
  • Ysbyty Cwm Rhondda Hospital: Monday and Thursday 1pm-3pm (01443) 430022 ext 72690
  • Maesteg Hospital (01656) 754225.

Please be aware that in the coming weeks this service may need to be re-assessed in line with infection control advice. We therefore ask families not to buy expensive items and only use the service for essential items, as items may not be able to be returned and may need to be disposed of.

Appointments & Booking Centre

As we deal with the challenge of COVID-19 Cwm Taf Morgannwg UHB has postponed routine surgery, outpatient clinics and appointments. Decisions around reducing planned surgery and outpatient activity to ensure clinicians can prioritise delivery of emergency services have been carefully considered.

A number of services have also been transferred from one hospital site to another to increase capacity for emergency care. These service changes include clinics from the below specialities: 

Prince Charles Hospital to Ysbyty Cwm Cynon

  • Gynaecology – Outpatient Clinic
  • Cardiology – Heart Failure Nurse Outpatient Clinic
  • Neurology Outpatient Clinic
  • Diabetic Retinopathy outpatient clinic
  • General Surgery – Surgical outpatient clinics
  • Dermatology outpatient clinic
  • Rheumatology outpatient clinic
  • DMARD outpatient clinic
  • Biopsy Clinic
  • Urology outpatient clinic
  • Gastroenterology – outpatient clinic/  Irritable Bowel Disease – Clinical Nurse Specialist   
  • Trauma & Orthopaedics – MSK clinic

Royal Glamorgan Hospital to Ysbyty Cwm Rhondda

  • Obstetrics – Antenatal outpatient department 
  • Cardiology – Outpatient clinics
  • Dermatology – outpatient clinics
  • Respiratory outpatient clinics
  • ENT outpatient clinics
  • General surgery outpatient clinics
  • Gynaecology outpatients

Princess of Wales Hospital to Maesteg Hospital (Tel 01656 754 296)

  • Ophthalmology
  • Biologics, Gastro and Respiratory

Please note, some other services have moved to community locations 

Princess of Wales Hospital to New Surgery Pencoed

  • Dermatology
  • Phlebotomy

If you have any urgent queries relating to these service changes please contact 

Appointment Centre – 01443 443096

Whereby appointments have been cancelled or postponed, patients medical records have been reviewed by a Clinician and the following may occur – 

  • The Consultant may arrange a further appointment in the near future, but at a different location
  • The Consultant may telephone you 
  • The Consultant may write to you or your GP regarding any further treatment.

If none of the above occur, we will reorganise your appointment when normal services are up and running.

If your symptoms deteriorate significantly while awaiting a review, please contact us on the telephone number at the top of your outpatient letter and let the team know which specialist/ waiting list you are on, whereby the team will then arrange a phone call review by a member of the clinical team as soon as possible. 

Service Changes For Our Services

@home Service and Acute Clinical Team

Acute Medicine

Adult Mental Health Services

Audiology – Hearing aid open access clinics

Bowel and Bladder Services

Cancer Services

Cardiology Services

Child and Adolescent Mental Health Services

Community Resource Team (Bridgend)

COPD and Home Oxygen Services

Dental Appointments

Diabetes Services

Community Diabetes Nursing Service

District Nursing Services


General Medicine and Care of the Elderly

GP Surgeries

Lindsey Leg Clubs

Lymphoedema Services

Maternity Services


Musculoskeletal Physiotherapy


Nutrition & Dietetic Service

Occupational Therapy

Optometry Services

Paediatric Services


Podiatry and Orthotic Services

Community Parkinson’s Service

Community Pharmacy Contractors

Primary Care Resource Centre – Ysbyty Cwm Rhondda

Rheumatology Services

Sexual Health

Specialist Palliative Care Services Day Unit Services

Speech and Language Therapy

Trauma and Orthopaedic Service


Recovery from the Covid-19 virus varies from person to person, and can take some time. Ongoing symptoms may last for several months and this can be perfectly normal. Symptoms can include:

  • Muscle weakness and joint stiffness
  • Extreme tiredness and lack of energy
  • Loss of appetite and weight loss
  • Sleep problems 
  • Problems with mental abilities, e.g. forgetting things and not being able to think clearly
  • Changes to your mood
  • Nightmares, flashbacks or post-traumatic stress disorder

If you are having problems with any of the above, this resource may be able to help you:

If you continue to have problems and would like to talk to someone, you can contact the Community Therapy Hub 7 days a week 08:00 – 16:00 on 01443 471515

Would you like someone to talk to?

Most people feel lonely sometimes, for different reasons.

Are you, or someone you know in self-isolation, at home or in hospital at the moment and feeling lonely?

If loneliness is affecting your life, our volunteers can help and are available to talk to you.

Would you like a volunteer to contact you for a chat?

If so, please ring 01656 753783 to arrange a call. Or, if you would prefer, please contact [email protected]

We’re waiting to hear from you.

Community Voluntary Councils 

A range of support and volunteering activities are being co-ordinated within our local communities for those who are most isolated and needing support during the Covid-19 situation. For further information please contact:

Voluntary Action Merthyr Tydful

Interlink (covering Rhondda Cynon Taf)

Bridgend Association of Voluntary Organisations (BAVO)

Cwm Taf Morgannwg Volunteer Service email [email protected] or ring 01656 753783 to leave a message and one of our Volunteer Service Team will get back to you as soon as possible

Guidance on Enquiries about Volunteering and Offers of Help

As a result of the overwhelming offers of support received by the health board, the following have been set up to help with enquiries of assistance.

For Health Professionals or retired staff considering returning on a temporary basis, please register your interest via Staff Bank on 01685 726900 or email: CTT [email protected]

For offers of volunteering and such things as donations, accommodation and transport, please contact Sarah Morgan-Jones or Glenda Phillips via [email protected] or alternatively please ring 01656 753783 to leave a message and one of our Volunteer Service Team will get back to you as soon as possible.

External organisations – Offers of services or support from external organisations are very welcome and can be emailed to [email protected]

Amazon Wish List – if you wish to donate items to support our patients in these challenging times when they are unable to receive visits and supplies form their families, donations would be extremely welcome through our CTMUHB Amazon Wish List. This includes items such as nightwear, underwear, toiletries, jigsaws, puzzle books etc

Facebook NHS Kindness Wish Lists – this is being run independently of the health board by volunteers, but is a wonderful way of donating items for specific NHS wards and departments across South Wales

Just Giving Page – if you wish to donate money to help us purchase items to support our hard working staff, as well as patients, donations are very welcome through our CTMUHB Just Giving Page. Please specify that the donation is for staff support during Covid19

Thank you all for your continued support of the health board and the NHS.