Endoscopy staff at Princess of Wales Hospital are celebrating after receiving official recognition of their work to provide high quality services to their patients.
The department has just had its JAG accreditation renewed, which demonstrates their commitment to delivering the best care with a highly trained, supported and motivated team.
They are one of just a handful of departments in Wales to receive JAG accreditation, which they first achieved last year. The scheme is recognised as one of the most innovative for healthcare and is highly regarded across the UK.
The site is reviewed every year by the JAG team who look at the patient journey and experience as well as the quality of training and support provided to staff. The JAG team’s recent review of the endoscopy department at Princess of Wales Hospital saw them award the service with immediate re-accreditation with no recommendations for improvement.
Dr Tom Yapp, Clinical Lead for endoscopy services at Princess of Wales Hospital, said: “It has been a real team effort to get the service to a really good place and maintain such high standards. We are delighted to have received our ongoing accreditation, which means our patients can be assured that we are providing first-class services which are designed to respond to and meet their needs.”
Melanie Marchetti, Matron for endoscopy, said: “The JAG accreditation not only represents the quality of the service we provide for patients but also the hard work of our team. We are committed to providing the best for the people we care for and the work that goes into this never stops. We’ve put a lot of effort into developing these approaches so it’s really wonderful to have been recognised again by the review team.”