Cwm Taf University Health Board is launching a free appointment reminder service using text and voice messages to help reduce the number of patients who do not attend their hospital appointments.
The equivalent of a capacity crowd at the Millennium Stadium failed to turn up for outpatient appointments in Cwm Taf in 2013/14, taking up 72,000 valuable slots that could be used for other patients.
The aim of the new service is to reduce the number of patients who do not attend by 30%. This would free up more than 21,000 appointments for patients who need them.
The first phase of the service will be introduced in Outpatients and will be rolled out to other departments throughout the year.
Providing a FREE message either by text to mobile phones or with a voice call to patients’ home phones seven days and then 24 hours before will remind patients of the time and date of their booked appointment, as well as give them the opportunity to cancel or re-arrange.
Dr Richard Quirke, Deputy Medical Director at Cwm Taf University Health Board, said:  “Those who don’t attend their appointments are not only delaying their own treatment but taking up a valuable appointment with a clinician that someone else needs. We all forget things from time to time but we hope our appointment reminder service will be of huge benefit to staff and patients and help us to make use of these wasted appointments.”
Appointment reminder service to be launched as almost 72,000 outpatient appointments missed last year